Email us first — before sending anything.
Start Here: Initiate Your Return
Send an email to
cs@glowthinkday.com with your order number and a clear explanation of what’s happening. If the issue involves damage, fit, color, or appearance, we may ask for photos to help assess it. Do not ship your item until you receive return instructions from us.
What We Cover — and Why
GLOWTHINKDAY handles resolution when problems stem from our side — specifically manufacturing defects or fulfillment errors. This includes situations where you receive a damaged item, a defective zipper, visible tears, material flaws, a significant color mismatch compared to what was shown online, or a product that differs substantially from its description or images on
https://www.glowthinkday.com/. In these cases, we manage the return logistics and remedy.
What You’re Responsible For
You cover return shipping costs if the request is due to selecting an incorrect size, choosing the wrong color, or deciding you no longer want the item — provided there’s no product issue involved. You also ensure the item is returned in original, unworn condition. Additionally, your return package must use a service that provides tracking information, and your order number must be clearly associated with the package.
How Returns Are Processed
We process refunds or other remedies only after the item arrives at our returns facility and passes inspection. No action is taken before receipt and verification — this step confirms eligibility and helps match your return to the correct order.
Getting Your Return Address
The correct return address is not published publicly. To get your personalized return instructions — including the exact address and any labeling requirements — you must contact our customer service team directly. Always include your order number and a clear explanation — we’ll reply within 1 business day with your personalized return instructions.
