Your order ships fast — here’s how to stay updated and act quickly if something goes off track.
Track your order
You’ll receive a shipping confirmation email with tracking information or a tracking link as soon as your order has been dispatched. Use that link or number to follow your package’s progress.
Fix your shipping address
Contact us immediately if your shipping address is incorrect. We can update it only if your order hasn’t shipped yet. Once packed or dispatched, no changes are possible.
Report wrong or defective items
Contact us within 30 days of delivery if you receive an incorrect, damaged, or defective item. Include:
• Your order number
• Product name or item code
• Clear photos showing the issue
• A short description of the problem
Request a refund or return
Returns must meet all conditions: original condition, tags attached where applicable, and no visible signs of use. Clearance or final-sale items are excluded from returns. We don’t offer direct exchanges — approved returns trigger a refund under our Return Policy.
Apply a missed discount code
Email us your order number and the discount code as soon as possible after purchase. We’ll review your request and assist where available.
Change your order after checkout
Orders are processed quickly. Modifications may not be possible once submitted. Always double-check details before completing checkout.
Get notified when items restock
Out-of-stock items may become available again. Subscribe to restock notifications to be alerted when inventory is replenished.
For fastest resolution, email cs@glowthinkday.com with your order number in the subject line.
